Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at veilsofeternity6@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at veilsofeternity6@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veilsofeternity6@gmail.com.
: Learn about our returns and refund policy. Neo Essence offers a 30-day returns window (14 days in EU/UK) and easy refunds on eligible items.
Keywords: returns policy, refund policy, Neo Essence returns, 14-day return, money-back guarantee, easy returns
We want you to shop with confidence. If you’re not completely satisfied with your purchase, you can return it under the following policy:
·      Return Period: 30 days from delivery
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at veilsofeternity6@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at veilsofeternity6@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veilsofeternity6@gmail.com.
(at least 14 days for EU and UK customers, as required by law[8][9]).
·      Condition: Items must be returned in original condition — unworn, unused, and in the original packaging.
·      Process: Contact us to get a return authorization and instructions. Ship returns promptly after approval.
·      Return Shipping: Customers pay for return shipping, except for defective or incorrect items (we provide a prepaid label for faulty returns).
·      Refunds: Once we receive and inspect your return, we issue a refund to your original payment method within 7 business days. We will notify you by email when your refund is processed.
EU/UK Rights: Under European and UK distance-selling laws, you have the right to cancel and return non-faulty purchases within 14 days of delivery[8][9]. We honor this right and process EU/UK returns at no extra cost beyond the above terms.
Exclusions: Final sale or personalized items cannot be returned unless they arrive damaged or defective. Please contact us if you have any questions about a specific item’s eligibility.
Your satisfaction is our top priority. If you encounter any issues with your order, please let us know — we are committed to resolving them quickly and fairly.
Sources: We follow EU, UK, US, Canadian, and Australian regulations. For example, EU law grants consumers a 14-day cooling-off period[8], and UK law similarly requires 14-day returns for online sales[9]. We also comply with GDPR and other privacy laws to protect your data[3][4]. Each section above incorporates these requirements (see citations).
[1] International Shipping: Import Duties for Ecommerce | ShipBob
https://www.shipbob.com/blog/import-duties/
[2] Understanding Customs | UPS - United States
https://developer.ups.com/us/en/support/international-tools-resources/understanding-customs
[3] [7] Writing a GDPR-compliant privacy notice (template included) - GDPR.eu
https://gdpr.eu/privacy-notice/
[4] [5] CCPA Privacy Policy Requirements, Examples & Template - Termly
https://termly.io/resources/articles/ccpa-privacy-policy/
[6] Small business | OAIC
[8] Returns and the right of withdrawal - Your Europe
https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm
[9] Accepting returns and giving refunds: the law - GOV.UK